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Billing

1. How to cancel your subscription

   Step-by-step walkthrough, cancel from the Stripe client portal, what happens after, and how the files handover works. Read →

2. How to update your card on file

   Walkthrough for changing the card Stripe charges each month, with the portal URL, step-by-step instructions, plus troubleshooting if the new card is rejected. Read →

3. How billing works

   How the free audit, the paid deep-dive, and monthly website management fit together, when the first charge lands, and how to grab past invoices. Read →

Account

1. What happens if I leave VerySEOly

   An honest exit plan, the files handover, what you keep, where to host the site afterwards, and how the data moves with you. Read →

Site changes

1. How to request a content change

   Send the brief by email or the contact form. Small edits are covered by your monthly retainer, and bigger work that adds new infrastructure gets a tailored quote. Read →

2. How to request a new page

   Scope rules for a new page - what is a content edit, what is included in your retainer, and what is a bespoke build. Read →

Domain

1. Pointing your domain at the new site

   DNS walkthrough for any registrar (Cloudflare, GoDaddy, 123-reg, Namecheap, IONOS), the A and CNAME records to set, plus what to do about email. Read →

Email

1. Setting up email on your domain

   Resend EU for contact-form delivery (included on every plan), plus the £3/mo mailbox bolt-on for sending and receiving from your domain. DNS records explained. Read →

Common asks

Quick one-line answers, for the deeper version, browse the categories above or open the matching article.

How much does it cost?

It starts with a free audit of your site, so you see where you stand at no cost. If you want the full picture, the £300 deep-dive gives you a one-hour consultation, a detailed written audit and a fixed quote, and the £300 is credited against your build if you go ahead. The build itself is quoted to your brief, then website management is from £49/month, quoted to your business, and services may vary. It can run as a monthly managed service or as a one-off project, whichever fits. One bill, no lock-in, cancel any time. No packages to squeeze into, the plan is built around your business.

What is the deep-dive, and why is it paid?

The free audit is an automated site score. The £300 deep-dive goes far beyond it: a one-hour consultation, a detailed written audit of your whole setup (funnel, email and SMS, CRM, automation), a system blueprint, and a fixed quote for the build. It is paid because it is real work and a real plan you keep either way, and the £300 is credited against your build if you go ahead, so it costs you nothing extra to proceed.

When do the monthly charges start?

Once your build is live and running, the monthly amount charges on the same day each month until you cancel. No surprise bills, cancel any time and the next month simply does not bill.

How long does it take?

Most sites are live within a week or two of the brief being agreed. Builds with bookings, ordering and marketing automation take a little longer to wire up, but you will see a preview early and we go live the moment you are happy.

What if I want to cancel?

Cancel any time, one click. The running plan ends at the end of the month you have already paid for. You own your code, and your domain is in your name, so you walk away with everything. See /refund for the framing.

How do the bookings work, do you take a cut?

Your bookings, ordering and payments run on your own site, under your own brand, so the customer is yours, not a marketplace's. Unlike Fresha, Booksy or Just Eat, which take 20–30% AND own the customer relationship (then market your rivals to them), here the customer and their data stay with you. The booking module is run by TicketWave HQ, the same company that builds your site, and it charges a fair fee, on the same one bill. No separate apps, no separate logins.

What counts as a small edit?

Text changes, image swaps, opening-hours updates, a new service description, the everyday tweaks. Those are included in your running plan and usually done the same day. Bigger jobs (a new section, a redesign, a new feature) we will talk through and quote separately.

Do I need a domain?

If you have one, we take it over and look after it. If not, we will register one in your name with Cloudflare Registrar (or your preferred registrar). The ~£10/year renewal is paid by you directly to the registrar, no markup from us, and we prompt you at renewal so it never lapses.